Lost or Invalid Product Key / Lost All Records
Lost your product key or all equipment records?
If it looks like you have lost some records or the product key is either absent
or is no longer valid, the most common scenario is that there are multiple databases
and you are currently connected to a new blank database. Therefore, the solution
is to redirect Ape software back to the master database.
How It Happens
Network Database: The database has been moved to a common
location for multiple users, safety, security, and/or ease of backup.
Database Not Available: When launching Ape, it attempts to
to the network database and the network is down, paths are remapped, or permissions
are changed. Ape displays the following dialog and you hit the [Enter] key to get
past it, thereby creating a new database in the default location on your C drive.
How to Fix
Follow the instructions under the Add Additional Users topic on the
Creating a Multi-User Environment help page.
Related Help Topics
Last updated: 27 Feb 2017
Compatibility: Calibration Control versions 5.9 to current
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