Remote Desktop Support

Get remote desktop support (screen sharing)

You don’t need to struggle in silence!  Let us help you understand or solve Ape Software technical issues with desktop support.

Instructions for Starting Remote Session

  1. Contact:  Contact us and describe what’s happening and what you need help with.  
  2. Download:  Click here or on the TeamViewer graphic to the right (18.2 MB).  Click [Run] to run the support client.  Click [OK], [Accept], or [Next] if prompted.
  3. Your ID & Password:  Once TeamViewer is ready, tell us your 9-digit ID and password and we'll get connected.
(Note: TeamViewer does not connect audio, so please call us if you wish to speak with us during the screen share.)

Full Version of TeamViewer

If you prefer, you can download the full version from the TeamViewer website for free.

Other Screen Sharing Software

If you prefer using a different screen sharing software, just let us know!  We can set up a Zoom meeting room for a remote support session.  Or, feel free to send us a meeting invitation for your preferred screen share method, (e.g. MS Teams, WebEx, Go2Meeting, etc).

Download TeamViewer QuickSupport

Optimised for instant remote desktop support, TeamViewer QuickSupport runs only when needed so it does not require installation or administrator-level access.