Troubleshoot Calibration Control Not Working

Why Did Calibration Control Stop Working?

There are a few reasons why Calibration Control would stop working.  Use these troubleshooting tips to resolve the problem.  If these steps do not work, give us a call to set up a screenshare.

Missing Database Drivers

The most common problem that would cause CC to stop working is that the database drivers are not up to date or were deleted by another program.  Download the most current MS drivers here, and see if that resolves the issue.  The reason the software may work for a while and then stop is that sometimes the installation of other versions of MS Office will remove these drivers and they will need to be re-installed.

Missing .NET Drivers

If installing the database drivers does not work, try installing the .NET drivers.

Server is Waiting for a Response

The server might require a response relating to the database locking file (*.ldb).  See if there are any messages on your server that need to be dismissed.

It's Something Else

If installing the drivers does not work, send us an email and attach the following files from this folder (C:\Users\Public\Documents\Ape Software\Calibration Control) on your computer:

  • connectionlog*.csv
  • errorlog*.html
  • general.config

If you can, zip up a copy of your database and add it to these files.

Last Updated:  19 August 2019