Fix Most Setup or Configuration Problems
Most configuration or setup problems encountered while using Calibration Control (our Calibration Management Software) can be resolved or isolated using the following steps.
- Version: Confirm that the most current version is installed: Download Ape Software.
Reset: Try a simple reset, by closing Calibration Control and either holding CTRL and starting Calibration Control or manually deleting
the configuration file in the Settings folder: 'general.config' file. The
Settings Folder is located at:
C:\Users\Public\Documents\Ape Software\Calibration Control
Isolate Access Database: Assuming none of the above measures resolve
the problem, this step will help identify if there is a problem with the database.
- Open the Data folder from the File menu and then close Calibration Control.
- Rename the 'apecal.mdb' file to something else like '_apecal.mdb'. This will make CC recreate a new default database in the Data folder.
- Restart CC and when the dialog below appears, select the [MS Access] button to create a new sample database.
- If the problem is resolved in the sample database, then zip your '_apecal.mdb' file (your database) and the 'errorlog.html' and email these files to firstname.lastname@example.org with a description of what you are experiencing.
- If the problem continues to occur with the sample database, contact Ape Software for assistance.
Problem Steps Recorder
Utilize the built-in Problem Steps Recorder to record the steps you are taking to reproduce the error. Contact Ape Software at email@example.com with the following information, or as much of it as possible:
- Description of what you are doing that leads to the issue you are trying to communicate. Include as many details as you can and include relevant screenshots.
- Problem Steps Record File (see above), if possible (file has an *.mht extension)
- The 'errorlog.html' file from the Settings folder
- The 'general.config' file from the Settings folder
- The 'apecal.mdb' file from the Data folder
- Zip the above files into a single file/folder if you know how
Last Updated: 17 August 2020