Simple Troubleshooting

Fix Most Setup or Configuration Problems

Most configuration or setup problems encountered while using Calibration Control (our Calibration Management Software) can be resolved or isolated using the following steps.

1. Version:  Confirm that the most current version is installed: Download Ape Software.

2. Reset:  Try a simple reset, by closing Calibration Control and either holding CTRL and starting Calibration Control or manually deleting the configuration file in the Settings folder: 'general.config' file.  The Settings Folder is located at:

   C:\Users\Public\Documents\Ape Software\Calibration Control

   Note:  The database location is defined in the general.config file.  Therefore, if the general.config file is deleted, but an 'apecal.mdb' file is still in the Settings Folder, which is the default location for the Data Folder, then the application will automatically connect to that database (i.e., apecal.mdb).  If the apecal.mdb file does not exist in the Settings folder, the [Choose Database Format] dialog will appear.  Follow the prompts of the dialog to re-connect to the database.

4. Isolate Access Database:  Assuming none of the above measures resolve the problem, this step will help identify if there is a problem with the database.
   1. Open the Data folder from the File menu and then close Calibration Control. 
   2. Rename the 'apecal.mdb' file to something else like '_apecal.mdb'.  This will make CC recreate a new default database in the Data folder.
   3. Restart CC and when the dialog below appears, select the [MS Access] button to create a new sample database.
   4. If the problem is resolved in the sample database, then zip your '_apecal.mdb' file (your database) and the 'errorlog.html' and email these files to service@apesoftware.com with a description of what you are experiencing.
   5. If the problem continues to occur with the sample database, contact Ape Software for assistance.

Problem Steps Recorder

Utilize the built-in Problem Steps Recorder to record the steps you are taking to reproduce the error.  Contact Ape Software at service@apesoftware.com with the following information, or as much of it as possible:

1. Description of what you are doing that leads to the issue you are trying to communicate.  Include as many details as you can and include relevant screenshots.
2. Problem Steps Record File (see above), if possible (file has an *.mht extension)
3. The 'errorlog.html' file from the Settings folder
4. The 'general.config' file from the Settings folder
5. The 'apecal.mdb' file from the Data folder
6. Zip the above files into a single file/folder if you know how

Last Updated:  17 August 2020